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why do I keep getting cut off when using online chat

teamferret
Investigator
Investigator

why do I keep getting cut off when using online chat

2 REPLIES 2
teamferret
Investigator
Investigator

So, I'm trying to sort out a problem with my account but using the live online chat is hopeless as it logs out after a few minutes. It's done this to me 4 times now, so the last couple of times I tried using the website in tandem to stop that logging out in case it was that tripping it out, but no joy. Can anyone help?

Katie_B
EE Community Support Team

Good Morning @teamferret

 

Thanks for coming to the community. 

 

I am sorry to hear you were experiencing issues last night with our online chat. 

 

How is it we can help?

 

Katie 🙂