by Vezza
Explorer

Why does my SamsungS7 not receiving calls in Spain.

I can make calls and send and receive texts but callers are told my phone is restricted for incoming calls. Tried the normal things but still not working.

 

3 REPLIES 3
by Grand Master
Grand Master

Re: Why does my SamsungS7 not receiving calls in Spain.

Hi @Vezza 

 

Because you haven't activated roaming and international calls.

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Vezza
Explorer

Re: Why does my SamsungS7 not receiving calls in Spain.

Thanks for the help but still not working.

by
EE Community Support Team

Re: Why does my SamsungS7 not receiving calls in Spain.

Hi @Vezza,

 

Welcome to the EE Community. 🙂

 

What is the message they hear when calling you?

 

Are they calling from UK mobiles?

 

Thanks

 

James

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