Where do I check when my new phone is coming

Got an upgrade and was wondering how I check on my phones status

by Investigator

Re: Where do I check when my new phone is coming

@Lolface32 Hello, Do you have any tracking information, this could be within your email. Have you checked your Junk mail inbox as there's a possibility it could go into there. You can ring EE on 150 but if you have a tracking number this will give you an indication of where your mobile is. The courier is usually DPD but until they have processed your parcel with your phone in when it gets to your local DPD depot they will send an email or text message or both to confirm your 1 hour delivery slot but this isn't done until the parcel is processed and has being recieved at the DPD depot. They send the parcels from the sender to their national distribution centre in Coventry, this is where all parcels in their network are sent to be processed, these are then scanned and placed in location cages and then sent to the local depots to send the parcels to the recipient. Hope this helps 

EE Community Support Team

Re: Where do I check when my new phone is coming

Hi @Lolface32.


Welcome to the community 🙂


If you've got your tracking number, you can use our online order tracker to track the status of your order.



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