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28-09-2019 01:32 PM
28-09-2019 01:36 PM
@Allybally69 What did you expect, your paying for the feature to upgrade any time this will come at a price.
28-09-2019 01:41 PM
Yeh I do realise this but the plan I agreed with EE was £200 upgrade the first 6 months then £100 up to the upgrade date on the upgrade date I’m over 6 months then they change it to £266 without telling me that is why I’m hacked off
29-09-2019 07:44 AM
Hi @Allybally69,
Welcome to the EE Community. 🙂
Where are you seeing this charge?
If you are trading your old device in (and it's not damaged), you would only need to pay a £25 to £100 upgrade fee between month six and 12.
Thanks
James
29-09-2019 08:31 AM
Hi JamesB I’m seeing it on my EE upgrade page .
29-09-2019 08:55 AM
Hi @Allybally69,
Looks like something has gone wrong. Please get in touch with Customer Care so we can take a quick look at your account.
Thanks
James