09-11-2019 08:32 AM
WHAT EVER HAPPENED TO CUSTOMER LOTALTY?
Recently I phoned up about an upgrade to my contract as mine is about to run out in about a months time and I was getting messages about free upgrades.
When speaking with the gentleman about what deals he can do me, all he said was he can do was to remove what’s left on my contract (£52) so I can upgrade. I tried to explain about the messages I am getting about a free upgrade anyway so that’s not a deal.
I decided then on the phone to him I would let my contract run out now in December.
A few points I have noticed staying with EE
it would be interesting to hear other people’s thoughts on this. Maybe it’s just me getting older and a bit Victor Meldrew.
09-11-2019 08:37 AM
These contracts don't just run out. After the min. term they just carry on on a rolling month's notice basis until you explicitly cancel or upgrade.
09-11-2019 09:31 AM
That's easy! There isn't any from EE towards its custs.
09-11-2019 09:37 AM - edited 09-11-2019 09:39 AM
@StuMed80 It’s not that EE will not let you move your number if you get a contract from a 3rd party it’s that fact it’s not possible to move from one contract to another contract. To keep your number what you need to do is move your number to another network on pay-as-you-go and then you need to move it back to your new contract on EE.
it’s the same price for new customers as upgrading customers. And why should anyone get a better deal than anyone else. And customer loyalty stopped years ago because the costs of devices got more expensive and why should the network cover that cost.
majority of the free gifts are supplied by the manufacturers of those gifts because you’re purchasing their devices.
09-11-2019 12:35 PM
But it’s not the same price. On the EE website I found a contract cheaper than my upgrade one and asked for that, and they said it’s for new number contracts only?
i don’t want a new number I want the one I have. They won’t match. Hence the point of this post.
by Collins_K 20-11-2019