by Francibambi
New Member

This seems to be the place for nice feedback?

Shout out to Lauren Jones from the Plymouth branch, who took me through a multi-stage process to get my wifi speed back to ideal on several quite different devices. (I'm on a very busy terraced street, so I was struggling during peak times). 

 

Excellent customer service, especially considering it ended up being a 42-minute(!) phone call on a Sunday. Polite, cheerful and helpful throughout. Gave me an easy way to contact her if problems persist, and never sounded put upon by my many, many questions.

 

Side note: it was nice to hear a Devon accent on the phone!

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: This seems to be the place for nice feedback?

Hi @Francibambi  

thanks for sharing your positive experience. I’m glad you got the help you needed x

2 REPLIES 2
by Ace Contributor
Ace Contributor
Solution

Re: This seems to be the place for nice feedback?

Hi @Francibambi  

thanks for sharing your positive experience. I’m glad you got the help you needed x

by
EE Community Support Team

Re: This seems to be the place for nice feedback?

Good Afternoon and welcome to the community @Francibambi

 

It's fantastic to hear about the service you received from Lauren, she sounds like a real credit!

 

Since you got her name and location I can send this feedback to Lauren and her manager.

 

Thank you for coming to the community and making it a great place!

 

Katie 🙂

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