I brought the note 10 plus 5G on friday and discovered a fault with a dead pixel. I went back the the ee store and the staff did a straight swap for a new one.
Customer service is A1
Great, but it also helps that you have the Consumer Rights Act 2015 on your side.
Thanks so much for coming to the community and letting us know about your great experience.
I hope you are enjoying your new phone,
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