by Krissy27
New Member

Thank you for fantastic service

Hoping this gets to where it needs to.  Just want to say a big thank you for the excellent service I received yesterday (11 Nov 2019).  I spilt a drink on my iphone 7 on Sunday 10 Nov and was feeling really upset and stressed out when I called ee on Monday 11 Nov to regain access to myonline account so I could browse upgrade options (I had been locked out for inputting my password incorrectly too many times!)  I spoke to a lovely guy who not only unlocked my account but put me through to upgrades to see what they could do for me.  There I spoke to Terry at around 1255 and he was so accommodating, particularly as I had a meeting at 1300 and he found me my options quickly and offered to call back at a more convenient time to discuss further which he did at 1630 as I requested.  He then was thorough with all options and gave me a great deal which made me feel I was truly valued as a loyal customer who has been with ee or tmobile for over 15 years.  He turned a bad day into a good one.  You need more Terry's!

Please do pass on my compliments

EE Community Support Team

Re: Thank you for fantastic service

Hi @Krissy27.


Thanks for coming to the community with your amazing feedback 😁


It's great to hear that Terry was able to help you, and call you back at a more convenient time.


I'm glad he managed to change a bad day into a new phone day!


I hope you enjoy using your new phone 👍



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