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Positive feedback! :)

Oktay
Explorer

‎07-06-2019 02:31 AM

You guys really need somewhere we can leave feedback about staff.

I don’t ever go out of my way to leave feedback about anyone as I consistently receive good customer service from EE representatives when I call - which I confirm in the after call survey - but this time I had to go beyond my norm.

Rebecca from Newcastle! ❤️

I was on the second call to EE of the day and was a little frustrated with the process of connecting my Apple Watch to my line plan. I called once more as it wouldn’t let me connect the watch. Rebecca answered the phone, She was extremely friendly and helped me solve my issue - yes we ran into some obstacles but I really couldn’t have asked for a better person to help my get through it. Such an amazing soul, we solved the issue with laughter and I genuinely feel as though my friend was helping me solve an issue.

Long story short, if anyone knows Rebecca, she works in the Newcastle branch and is also from Scotland (‭called from 07973 100194‬ at around 17:30 on 6/6/2019) - let her know that I appreciate her, and give her a high five on me 🙂

Thanks.

3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎07-06-2019 02:41 AM - edited ‎07-06-2019 02:42 AM

We do!

 

Good to hear you had excellent service from EE 🙂

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Katie_B
EE Community Support Team

‎07-06-2019 08:24 AM

Good Morning @Oktay.

 

Welcome to the community 🙂

 

What an amazing way to start a Friday morning hearing this wonderful feedback.

 

spot_prize_alert (1).jpg

 

As a thank you from us here on the community, we would like to send you a small gift. 

 

You should now have a private message from myself for further information, 

 

Katie 🙂

Oktay
Explorer
In response to Katie_B

‎07-06-2019 12:09 PM

Thank you @Katie_B & @XRaySpeX. You guys are the best!