I hope that this messages reaches the correct department!
After 12 years with EE I was ready to leave without a backwards glance having felt that as a long standing customer, I wasn't getting the best possible service & price.
Denise Russell is a credit to the team she works in and the company too - she was personable, efficient, quick to build a natural rapport, all the while showing empathy with a pro-active approach.
I've worked in call centres for many years - goodness knows it's not an easy job - and good staff are to hard to find and even harder to keep.
EE, you're lucky to have Denise Russell!
Welcome to the community and thank you so much for leaving this lovely feedback for Denise. 🙂
I'm so glad her personable approach helped you decide to stay. I'll do my best to pass this message on to her.
As a thank you for joining the community and sharing your experience, I'd love to send you a small gift from us here on the community team.
Please take a look at your private messages and get back to me.
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