by Harrie58 Investigator
Investigator

Positive Feedback!

Apologies if this is in the wrong place!

 

Unfortunately my mobile is not letting me reply to the feedback text from EE following a call I just placed, so I registered here so this can hopefully be picked up!

 

I spoke to Richard on the phone (020 7362 0200 @ 11:07)

 

I got straight through and explained that my bill had increased due to a discount expiring. Richard offered me a great deal for fibre broadband with a very small price increase from my original bill. He was very helpful, answered every question and was patient with me while I read through everything.

 

Please pass on my thanks if this is possible, as he's clearly a great employee!

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Positive Feedback!

Hi Harrie58

 

Thanks so much for stopping by to leave some glowing feedback for Richard.

 

I'll do my best to find him and pass on your gratitude. 🙂

 

Chris 🙂

7 REPLIES 7
by Brilliant Contributor
Brilliant Contributor

Re: Positive Feedback!

Hello @Harrie58,

 

Welcome to the community,

 

Thank you for your positive feedback, I am sure one of the EE employees will be able to pass this on, once they see this and when they are back in the forum.

 

@Christopher_G is here today so will be able to pass this on.

by
EE Community Support Team
Solution

Re: Positive Feedback!

Hi Harrie58

 

Thanks so much for stopping by to leave some glowing feedback for Richard.

 

I'll do my best to find him and pass on your gratitude. 🙂

 

Chris 🙂

by Harrie58 Investigator
Investigator

Re: Positive Feedback!

Thank you very much Chris!

by Harrie58 Investigator
Investigator

Re: Positive Feedback!

Hi @Schockwave

 

Thank you for your help on this post!

by Brilliant Contributor
Brilliant Contributor

Re: Positive Feedback!

by peterthedrummer
Visitor

Re: Positive Feedback!

On 23/6/19 I upgraded my iPhone 7 plus to black 64GB IPhone XR at Doncaster store. I was served by Rhys. I new what deal I wanted as Id been in a few days earlier I asked about about the 128gb and 250gb storage ones but he said there a lot more money than what you are currently paying so I went for the 64GB one. The previous deal was 60GB data for the price of 10GB they said they don't have that deal anymore but they have a better deal 100GB so went for the deal. It was great quick polite service. The only downside was he didn't tell me that my deal included free headphones and on Friday 28th I received a text saying my headphones will arrive in 14-40 days so I Web chat your team to clarify it and they were helpful and said it right you are getting free headphones 

by
EE Community Support Team

Re: Positive Feedback!

Hi there @peterthedrummer

 

Thanks for coming to the community 🙂

 

This is lovely to read on a Monday morning, thanks for taking the time to share your store experience with us.

 

Have a great day!

 

Thanks.

 

Leanne.

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