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New Member

Phone turns off when i enter sim card

My sim and phone were suspended by EE. I now paid everything in Full, but now when I put the sim card in and take it off flight mode the phone turns off and when I try to start it again it shows up with samsung, then shuts down again. If I take the sim card out it works or if I use flight node with the sim card in it works. 

 

Is this because of the suspension?? If yes how long do I need to wait to use the phone and the sim again as normal as everything is paid.

1 REPLY 1
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EE Community Support Team

Re: Phone turns off when i enter sim card

Hi @Connorwtx,

 

Welcome to the EE Community. 🙂

 

Your SIM card suspension wouldn't stop your phone from turning on.

 

Please allow up to 24 hours to reconnect your service after making your payment.

 

Thanks

 

James

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