Ordered upgrade a few weeks early but no sign of phone being sent

[KateW85]

Hi,

I smashed my phone and the touch screen is no longer viable so I decided to pay the early upgrade fee (as it was due 5th June) so that I could get a new phone earlier and be able to use it. I paid for the new phone and early upgrade on Saturday and received a confirmation to say it was "on its way" but have had no further updates. On the website the phone I ordered said that it was normally dispatched within a day. Please could you help me about when to expect my phone. If it ends up turning up late, I will have paid an early upgrade fee unnecessarily and I'm still without a fully working phone. 

Thanks,

Kate

[David · Accepted solution]

Hi @KateW85 

Welcome to the EE Community,

you can track your order by clicking on the link below.

TRACK MY EE ORDER  

If the Order tracker doesnt display any information call freephone 0800 317 720 and a customer service advisor will be able to give you a update on your order.

Thanks,

David.

[KateW85]

Thank you, I'll call tomorrow.