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No date of birth on My account\personal profil

Domgraf
Investigator
Investigator

‎25-05-2020 12:18 PM

I'm just checking my personal details on a few accounts. 

Date of birth is not shown. 

I am sure when I first signed an account 6-7 years ago it must have been requested and recorded. But where is it?

0 Helpful
10 REPLIES 10
XRaySpeX
Grand Master
Grand Master

‎25-05-2020 02:27 PM

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Domgraf
Investigator
Investigator
In response to XRaySpeX

‎25-05-2020 04:45 PM

Don't understand the question?
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Domgraf

‎25-05-2020 04:56 PM

Are you on a Pay Monthly contract or on Pay As You Go?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Domgraf
Investigator
Investigator
In response to XRaySpeX

‎25-05-2020 05:46 PM

hmm, how is that an answer to my question?

0 Helpful
354-
Star Contributor
Star Contributor
In response to Domgraf

‎25-05-2020 06:47 PM

I think PAYG accounts do not store this type of information, where as Pay Monthly would. Any Pay Monthly users help confirm this? 

XRaySpeX
Grand Master
Grand Master
In response to Domgraf

‎25-05-2020 07:04 PM

Because, @Domgraf , it will us whether (Contract) or not (PAYG) your MyEE a/c should be holding your DoB. Please just answer my Q.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Domgraf
Investigator
Investigator
In response to XRaySpeX

‎25-05-2020 07:14 PM

monthly payments 
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Domgraf

‎25-05-2020 07:19 PM

You'll need to phone CS to get your DoB reinstated if you can't find it & you are unable to enter it yourself in your Profile.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Domgraf
Investigator
Investigator
In response to XRaySpeX

‎25-05-2020 07:30 PM

Thanks for your response. In theory, it is helpful, in reality not so. If CS would answer a call in a reasonable time and the chat competent enough to answer,  I would not raise that issue in this forum. Guess why I wrote here? 😉 
0 Helpful