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29-09-2019 08:20 AM
How long will it take for the new phone to connect to the EE network?
29-09-2019 08:24 AM
Hi @Alice2202
It should connect straight away. Have you upgraded? Can you try your old sim?
Thanks
29-09-2019 11:45 AM - edited 29-09-2019 11:46 AM
Hi @Alice2202
Welcome to the community.
Is it a brand new SIM and number or did you upgrade?
As @Northerner said, if it's an upgrade, you should be able to pop your old SIM in and it'll work straight away.
What kind of phone is it?
Chris