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Mobile Upgrade No Communication

MGrantham
Visitor

Hi Everyone,

 

I have recently upgraded my phone on the 1st May 2020 but have unfortunately not received any text messages from DPD or EE regarding this.

 

I have in turn received texts and letters stating that my contract ends soon and to upgrade etc.

 

This account has gone through a change of ownership and I was on the phone to support who was transferring me to the Digital sales Team however the call seemed to have cut off and ended.

 

Is there a specific number I should call for this, or can this be sorted via EE Community?

 

Many Thanks,

Matt

2 REPLIES 2
bristolian
Legend
Legend

Hi @MGrantham 


There's no account access via the community, so you will need to call C/S on 150 to resolve this.

 

Hope you get it sorted 🙂

Jon_K
Former EE Employee

Hi @MGrantham.

 

Did you get an email containing an order number after you upgraded?

 

Jon