by Hem18
Explorer

Its saying my accounts cancelled what do I do?

I have a contract out with ee and my ee app works perfectly fine but when I click on my early upgrade options, and sign in it says my account is cancelled! How do I sort it out? 

5 REPLIES 5
by
EE Community Support Team

Re: Its saying my accounts cancelled what do I do?

Good Afternoon @Hem18

 

Thanks for coming to the community. 

 

I am sorry to hear your having this problem. 

 

If you log in to your My EE Online and select early upgrade are you presented with the same error message?

 

Are you connected to WiFi when trying to do this?

 

Speak soon, 

 

Katie 🙂

by Hem18
Explorer

Re: Its saying my accounts cancelled what do I do?

Hi yes when I log in online and click early upgrade it comes up that my
account is cancelled and yes I'm connected to wifi.
by
EE Community Support Team

Re: Its saying my accounts cancelled what do I do?

Thanks for confirming this @Hem18

 

I have sent you a private message for further information. 

 

Speak soon, 

 

Katie 🙂

by Festavilla12
Explorer

Re: Its saying my accounts cancelled what do I do?

Mine says the same 

by
EE Community Support Team

Re: Its saying my accounts cancelled what do I do?

Hi @Festavilla12.

 

I've sent you a private message to get some more information from you.

 

Please have a look and get back to me 🙂

 

Jon

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