4 weeks ago
I was looking to upgrade a second line on my account and then take another line out for my other daughter, I wanted to give great feedback to 2 people but can't find a feedback form online?
Ben in the Maidstone store was incredibly helpful, he spoke to customer services, got them to build the deal I had been offered wit accessories so I could complete it all inshore, unfortunately the items included in the deal were not available in store and he was very honest and said I was better calling and doing the upgrade over the phone to get the deal offered. This was after he had spent half an hour of his time when the store was busy trying to ensure he could help me and in an ideal world I would have liked to have completed the transaction with him. If anyone from EE sees this please pass on my sincere thanks for all his help and patience and I will def be back when one of our other lines due fro upgrade, keep doing what you are doing as you are a great representative of EE.
After I left the store I spoke to Paul Faichney from retention team and wanted to say thank you for all his help this morning. He dealt with all my questions and queries with confidence and efficiency.
4 weeks ago - last edited 4 weeks ago
Good Afternoon @Eandh11.
Thank you so much for coming the community and sharing this amazing feedback.
On behalf of you I will be sending an email to not only Paul but his manager to so the right recognition is given, as you also provided the store in which Ben works in I am positive I will be able to get this feedback to him and his manager.
As a thank you from us here on the community, I would love to send you a small gift.
You should now have a private message for further information.
3 weeks ago
by Collins_K 3 weeks ago