by faheyab
Visitor

How can I give positive feedback?

I called up the customer service line and after a short wait I got through to an advisor in Newcastle called Michael. I was looking for an upgrade and he was really patient, clear and had a great rapport which made me feel really comfortable. After taking my information and what I was looking to do he got me through to the correct team so I could look at the options. I just wanted to leave Michael some feedback and say he’s a great customer service advisor!


 

2 REPLIES 2
by
EE Community Support Team

Re: How can I give positive feedback?

Hi @faheyab,

 

Welcome to the EE Community.

 

Thanks for taking the time to leave this fantastic feedback.

 

I'm really pleased to hear that Michael was able to get you through to the right team to help you upgrade.

 

You should receive a survey via text message which will allow you leave feedback about your conversation with Michael. This will be shared with Michael's manager.

 

I'm also happy to pass your feedback on personally. 🙂

 

I've sent you a private message to get some more details.

 

James

 

 

Highlighted
by Ace Contributor
Ace Contributor

Re: How can I give positive feedback?

Hi @faheyab 

it’s always lovely to hear great feedback. I’m glad you got what you needed and that the person helping you gave you such a positive experience. I hope you enjoy your new device. Xx

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.