by RogueScot
Visitor

How can I find history of all devices IMEI numbers on my account?

I have an issue where I have sent a phone away for repair. The company have sent me back a different phone (lifestyle services group). The new phone has been blacklisted (whoever had it before must have stopped paying their bills). 
The repair company claim this is the phone I originally sent even though I have the original receipt of purchase from Samsung and box with old IMEI number etc.

 

If I can get a history of devices that have accessed my phone account with IMEI numbers I can provide this information to make my case.

 

How do I get a complete history of devices IMEI numbers that have accessed my account from Jan 1st 2017?

2 REPLIES 2
by Grand Master
Grand Master

Re: How can I find history of all devices IMEI numbers on my account?

@RogueScot   You could try calling customer services for this but I don’t think it’s possible as you didn’t get that device from EE directly. 

 

  

by
EE Community Support Team

Re: How can I find history of all devices IMEI numbers on my account?

Hi @RogueScot.

 

Welcome to the community. 🙂

 

I've sent you a private message to get some information from you.

 

Please have a look and get back to me.


Thanks 🙂


Chris

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