by Eilish33
New Member

Excellent customer service


I am a new EE customer and wanted to praise a customer service advisor that I spoke to this afternoon. I rang regarding my dad and his pay as you go phone; which I bought him whilst he was in hospital. I was unsure about the credit on his phone and his balance. I spoke with Maggie who is based in Newcastle. Maggie was so helpful and understanding. She addressed my query and resolved the problem without any hassle. This lady is a real credit to the company and I wanted to express this to EE and hope that my words will be passed on to her and her manager. 


Thank you so much again Maggie!

EE Community Support Team

Re: Excellent customer service

Hello @Eilish33


Welcome to the community.


Thank you for coming here and letting us know about the great service you had from Maggie as a Geordie I love to hear great feedback for the Newcastle team 🙂


I hope your Dad is on the mend now, and if you need anything you can always come to the community as well 🙂


Have a fantastic weekend.


All the best.



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