by Max369 Investigator
Investigator

Anyone know long ee complaints department take to get back to you

 
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Anyone know long ee complaints department take to get back to you

@Max369   I’ll be totally honest it’ll be longer a lot longer than you would like it to be.  Don’t hold out for the same week and if your lucky it might be the following week. 

4 REPLIES 4
by Grand Master
Grand Master

Re: Anyone know long ee complaints department take to get back to you

Hi @Max369 

 

Please read EE Complaints Code of Practice as that explains.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master
Solution

Re: Anyone know long ee complaints department take to get back to you

@Max369   I’ll be totally honest it’ll be longer a lot longer than you would like it to be.  Don’t hold out for the same week and if your lucky it might be the following week. 

by Max369 Investigator
Investigator

Re: Anyone know long ee complaints department take to get back to you

I thought as much I was just wanting to check with other people cheers
by Grand Master
Grand Master

Re: Anyone know long ee complaints department take to get back to you

If they do not resolve your complaint within 8 weeks or send you a deadlock letter you may escalate it to the ADR, Ombudsman Services.

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