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Anyone know long ee complaints department take to get back to you

Max369
Investigator
Investigator
 
1 SOLUTION

Accepted Solutions
Chris_B
Grand Master
Grand Master

@Max369   I’ll be totally honest it’ll be longer a lot longer than you would like it to be.  Don’t hold out for the same week and if your lucky it might be the following week. 

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4 REPLIES 4
Northerner
Grand Master
Grand Master

Hi @Max369 

 

Please read EE Complaints Code of Practice as that explains.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Chris_B
Grand Master
Grand Master

@Max369   I’ll be totally honest it’ll be longer a lot longer than you would like it to be.  Don’t hold out for the same week and if your lucky it might be the following week. 

I thought as much I was just wanting to check with other people cheers
XRaySpeX
Grand Master
Grand Master

If they do not resolve your complaint within 8 weeks or send you a deadlock letter you may escalate it to the ADR, Ombudsman Services.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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