Switch 2 delayed

[Ingrid1804]

Ordered the switch 2 on release day, was apparently dispatch the same day but 2 days later still no tracking number. should have had an option to collect or faster shipping, ordering on day 1 release and having to wait potentially 5 days is shocking 

[Michael_D]

Hi @Ingrid1804 

Welcome to the community.

I know you'll be keen to get your hands on your Nintendo Switch 2.

If the order tracking is showing it has been dispatched, please give us a call on 150 so we can provide you with your tracking details.  

Michael

[Ingrid1804]

I now have the tracking details from the app chat which at first I thought was incredibly helpful, I was guaranteed they’d spoke to the courier and it would 100% be delivered by 9pm yesterday, still not arrived, tracking just says there’s a delay. I got in touch last night and was told a complaint was raised and they would chase it up first thing this morning to try have it delivered today and I would be notified, still nothing back, will get them till 12 then reach out again 

[Michael_D]

Thanks for the update @Ingrid1804.

I'm glad to hear it is getting chased for you, and that a complaint has been opened while this is ongoing. 

Michael

[Ingrid1804]

So now it is being returned to EE and I’m not able to order a replacement until it’s successfully returned, there is stock at the moment but don’t see that lasting. Absolutely fuming with this

[Michael_D]

I can understand your frustration @Ingrid1804.

Did the team give any reason why it was being returned?

Michael

[Ingrid1804]

Nope, it was reported ‘missing’ then when they scanned it at my local depot instead of sending it to me they returned it. The worst part is I was told to order another device but I actually can’t. Been given so much incorrect advice and lied to by almost every person I have spoken to, it’s ridiculous.

the only hope is someone realises what a complete mess has been made and the device is resent, but this really doesn’t look likely 

[Michael_D]

I don't know the specifics of the DPD processes, but if it was reported missing, and then subsequently turns up, it would be marked to be returned to sender. That would go to our warehouse and be removed from your account.

As for ordering another one, with the Nintendo Switch 2 demand, it would need this one to be returned before another can be ordered.

You'd previously mentioned having a complaint opened, is that still ongoing with our team?

Michael

[Ingrid1804]

No idea what is going on with the complaint, not a single person has been in touch, I have had to phone every time to speak to someone. the only reason I went through with the marked as missing process is because EE I was told it would be the quickest way for a getting it resolved, they I was told a new device would be sent out within 72 hours max, but now you’re saying the process is if it turns up it’s sent back and cancelled off the account. This is beyond a joke at this point. If I just hadn’t spoke to anyone from EE it probably would have been delivered today which would be late but would have accepted it. 

I want someone from the EE side to arrange another one to be delivered today.

[Michael_D]

There is no way for anyone to get one delivered to you today @Ingrid1804. Even if an order was able to be placed, it would not be delivered the same day.

I cannot see any account or order details from here, or the complaint information, but if you are not happy with this and wish to take the complaint further, you would need to get back in touch with our customer service guides and escalate with them.

Michael