by bernadette21
Explorer

Ps4 payment error using mobile phone

I tried to put money on my ps4 using my mobile phone and it keeps on saying payment error, I normally have no problem using my mobile phone to buy money on ps4 and it adds onto my monthly bill, but for some reason only now it is playing up and says to contact my mobile provider which is EE as I'm on contract and I just want to know why this is happening? 

3 REPLIES 3
Highlighted
by Benbat88
Explorer

Re: Ps4 payment error using mobile phone

I am trying to deposit online using my phone credit and normally no problem but I can not atm... 

Do we know why?? 

by bernadette21
Explorer

Re: Ps4 payment error using mobile phone

I haven't got a clue I have been trying to find out all day but havent got no where so you have been having similar problems then 

by
EE Community Support Team

Re: Ps4 payment error using mobile phone

Hi and welcome to the community, @bernadette21.

 

Have you tried restarting your phone and PS4? Do you know if you have a spend cap on your account?

 

@Benbat88 - Is it on a Playstation that you're trying to deposit money to as well?

 

Chris

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