by Farrall4rq Investigator
Investigator

Re: Harry Potter: Wizards Unite – data on us all summer and up to £50 in-game ex

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On the EE website it is now saying you get £60 worth of cache for 10Gb and £120 for above that with smart plan is there a date that this started now 

by Brilliant Contributor
Brilliant Contributor

Re: Harry Potter: Wizards Unite – data on us all summer and up to £50 in-game ex

I've just upgraded to an Unlimited data SIMO smart plan.

 

It is also telling me I'm ineligible. 


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below
by Farrall4rq Investigator
Investigator

Re: Harry Potter: Wizards Unite – data on us all summer and up to £50 in-game ex

They called me back after the privet message and sent me the code. Was very helpful when they called

by Brilliant Contributor
Brilliant Contributor

Re: Harry Potter: Wizards Unite – data on us all summer and up to £50 in-game ex

I'll wait and see if I get a code then, I have unlimited data so thats not an issue but the freebies I should get.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below
by indigobox
New Member

Re: Harry Potter: Wizards Unite – data on us all summer and up to £50 in-game ex

Hello,

 

I also received a text to say claim your reward however when texting WIZARD to 150 it says you are not eligible. I have unlimited data on a new sim.

 

Thanks

by
EE Community Support Team

Re: Harry Potter: Wizards Unite – data on us all summer and up to £50 in-game ex

Hi @BrendonH and @indigobox,

 

Please get in touch with Customer Care who'll be able to generate a code for you.

 

Thanks 🙂

 

James

by Chandler241
Visitor

Re: Harry Potter: Wizards Unite – data on us all summer and up to £50 in-game ex

Also having the issue, I took out a new 10GB smart plan 3 days ago but when I text WIZARD to 150 I got a message back saying I am not eligible.

 

Any help would be appreciated.

by
EE Community Support Team

Re: Harry Potter: Wizards Unite – data on us all summer and up to £50 in-game ex

Good Morning @Chandler241

 

Thanks for coming to the community. 

 

I have sent you a private message for further information. 

 

Katie 🙂

by PaulMac9
New Member

Re: Harry Potter: Wizards Unite – data on us all summer and up to £50 in-game ex

Same problem here, new Essential plan unlimited data, but when I text "Wizard" it says not eligible.

by
EE Community Support Team

Re: Harry Potter: Wizards Unite – data on us all summer and up to £50 in-game ex

Good Morning @PaulMac9

 

Thanks for coming to the community. 

 

I am sorry to hear you are also receiving this message. 

 

Please give our mobile care team a call who can look into this further for you. 

 

Katie 🙂

by Trish84
New Member

Re: Why am not eligible for the wizard unite Harry Potter cache when I upgraded

I also have this issue

by
EE Community Support Team

Re: Why am not eligible for the wizard unite Harry Potter cache when I upgraded

Good Afternoon @Trish84

 

Thanks for coming to the community. 

 

Please give our mobile care team a call, the team will be able to look into your account further. 

 

Katie 🙂

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