15-01-2019 08:46 PM
I recently bought a new mobile and ordered the flex sim from EE, which arrived today.
I've registered with EE and am trying to buy the £15/month plan, but to no avail all evening so far.
Initially, I got the message my account was suspended the first time I logged in.
I'm now getting as far as putting in my bank details and then get a 'pack purchase error'.
All I want to do is pay for the plan and start using my phone to be honest.
Can anyone advise please as how I can remedy this?
15-01-2019 08:48 PM
Welcome to the EE Community,
I would contact customer services on freephone 0800 956 6000 opt 2 opt 4 and they will be able to set up a flex plan for you.
15-01-2019 08:52 PM
Hi David, thanks for replying.
Normally i would do as you suggest, but I would like to be able to manage my account online going forward, so if I'm not ever able to do anything once logged in I think I may need to look elsewhere for a SIM to be honest.
15-01-2019 08:53 PM
@SimonC1 you will be able to manage your account via MyEE I just suggested contacting customer services because you had that error.
16-01-2019 12:43 PM
Thanks for the PM. I called your customer services team this morning who advised that they cannot set the flexi plan up over the phone so i should go to my local store.
I just went to my local store and they told me that they cant set this plan up and to contact customer services
All I wanted to do was buy a flexi sim, but having this much hassle to do so means I will have to look elsewhere now, which is a shame because I really liked the flexi sim offer.
16-01-2019 12:50 PM
Thanks for getting back to me, I have sent you a further message which should be in your inbox now.
16-01-2019 06:54 PM
I am getting a "not authorised" error when replying to your personal message?
So I thought I'd try one last time tonight to buy the Flexi SIM online, but as soon as I log in a message pops up to say my account is suspended.
So I'm giving up now.
This Flexi SIm is a great offer and a great idea, but if customers can't buy it then I think really it should be removed from your website.
16-01-2019 06:59 PM
17-01-2019 06:04 PM
I tried again this evening and was at last successful, so I have a great flexi plan now.
However, when I try and request a transfer of my old number using it's PAC code I get the following error:
Sorry! The number you've entered is unregistered. To register for My EE, click here. Temporary Mobile Number
I can see the number when logged into EE though - am I doing something wrong?
17-01-2019 06:16 PM
17-01-2019 06:30 PM
Yes, that was the page I was following to transfer my number.
I entered my Pac code from Virgin media, and then the new EE number and the old virgin number I want to keep, but get the unregistered error when clicking ok?
17-01-2019 06:42 PM
The new EE phone number comes up when i text 150, and yes the Pac code is VRG followed by 6 numbers
17-01-2019 06:47 PM
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