11-12-2018 03:57 PM
How do I cancel my plan? You can pause or stop your plan any time: 1 log in to My EE and go to Menu > Flex plans 2 then scroll down and tap the ‘Cancel Plan’ button
A cancellation isn't a pause! A cancellation is final!
The Flex T&Cs make no mention of pausing.
As I see it in this respect Flex plans are less flexible than PAYG with recurring top-ups, which can be paused & then resumed.
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