16-01-2019 12:19 PM
I just got a pay as you go SIM last week and wasn't told about the Flex plans. Now that I see them on the website, they look much better. I'd like to switch to one. Do I need to order a new SIM or can I switch? The store is a bit far so can I do this online?
16-01-2019 12:55 PM
You can't switch a PAYG SIM to Flex. You need to order a Flex SIM from Flex plans .
16-01-2019 01:20 PM
@timwis Before you go ordering a new sim and having to wait for it to arrive give customer service a call and they probably be able too switch you to a flex plan.
24-01-2019 10:21 PM
As Chris says, it's perfectly possible to switch to a Flex plan. I have done so before.
25-01-2019 03:04 PM
Usually on PAYG you are charged 25p per call to CS but try calling them on +44 800 956 6000 (option 2, option 4) .
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