by xanthi
New Member

Flex charges

Hi,

 

I have just set up a new sim with a Flex plan, and I was immidietely charged for two months. Is it normal? I definitely did not sent any texts to start new plan.

 

Also, I do not see any ability to change or cancel the plan.

It only says: You cannot purchase a new pack until your stacked pack is active.

 

Thanks

1 REPLY 1
by Grand Master
Grand Master

Re: Flex charges

Sounds like you have bought an active plan for this month & a stacked plan for next. What exactly does text AL to 150 report?

 

MyEE / Menu / Flex

Then scroll down and tap the ‘Cancel Plan’ button.

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