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EE Community Support Team

EE Flex plans are here - the new mobile plan on your terms

EE Flex plans give you complete freedom: no contract, no remembering to top up, no losing your unused data, and allowances you can change whenever it suits you.

 

  

 

Flex.jpg

 

 

  

A Flex plan gives you the best of both worlds. Like pay monthly, you set up one regular payment so you never have to worry about topping up. But, like pay as you go, there's no contract: you can change, pause or stop your plan whenever you like.

 

You can change your allowances any time too. So if you find that you need more data than you thought, you can just switch to a plan with more data.

 

Plus, your unused data rolls over to the following month, and you can change your allowances whenever it suits you.

 

 

Find out more about Flex plans > 

 

 

 

What are the benefits of Flex plans?

 

Flex plans give you more flexibility. Their benefits include:

 

  • there's no contract: you can change, pause or stop your plan whenever you like

 

  • you set up one regular payment, and you never have to worry about topping up again

 

  • you get loads of 4G data, minutes and texts 

 

  • any unused data rolls over to the next month

 

  • you'll get a Free Data Boost of 500MB every three months

 

  • plans start from just £10 a month

 

 

Are there any charges for card payments?

 

No, but when you pay with a debit or credit card, you need to make sure that you have sufficient funds available. If you don't and your bank or credit card provider charges you, you'll have to pay those charges.

 

 

How do I get a Flex plan?

 

Ordering a Flex plan is easy. Just follow the simple steps on our online shop.

 

Get started with ordering your Flex SIM online >

 

 

How do Free Data Boosts work?

 

Every three months your Flex plan will get a Free Data Boost to use in the UK and while roaming in the EU. The longer you stay, the more you get: every three months we'll boost your monthly data allowance by an extra 500MB and you get that extra data from then on for free. So your allowance keeps growing and growing. All you have to do is claim your Free Data Boost every three months in My EE.

 

And the best thing? You can do it again and again and again. So the more plans you buy over time, the bigger your monthly allowances become.

 

 

More about Free Data Boosts >

 

 

How does Data Rollover work?

 

Data Rollover means you won't lose any unused data from your Flex plan. If you haven't used all of your monthly data allowance, it will be added to the next month, so you get another chance to use it. If your next plan doesn't start straight away, your leftover data will still be added so long as you start your next plan within seven days.

 

 

More about Data Rollover >

 

 

Want to learn more? Here's a simple video that explains everything you need to know:

 

 

 

Does this sound like what you're looking for? Not sure? Just tap reply below to ask any questions you may have, and for support in setting up Flex. 

11 REPLIES
by Grand Master
Grand Master

Re: EE Flex plans are here - the new mobile plan on your terms

What are the Flex Plans themselves? Not stated anywhere.

 

The PAYG Help pages list all the PAYG Packs available. Why not the Flex Plans?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by Prodigious Contributor
Prodigious Contributor

Re: EE Flex plans are here - the new mobile plan on your terms

by Grand Master
Grand Master

Re: EE Flex plans are here - the new mobile plan on your terms

@Dai: Cert error Smiley Sad!

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by Legend
Legend

Re: EE Flex plans are here - the new mobile plan on your terms

@XRaySpeX

 

http://newsroom.ee.co.uk/ee-launches-new-flex-plans-offering-the-flexibility-of-pay-as-you-go-with-t...

 

In the shop:

https://shop.ee.co.uk/plans-and-packs/flex-plans/get-flex

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: EE Flex plans are here - the new mobile plan on your terms

The shop only offers 2 plans outta 4 currently.

 

The newsroom is just marketing & will die out in time. It is not an ongoing up-to-date informative Help page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
EE Community Support Team

Re: EE Flex plans are here - the new mobile plan on your terms

Thanks @Northerner and @XRaySpeX.

 

I've fed this back to try and make the plans clearer through the shop and help pages.

 

Chris

by ickle1999
New Member

Re: EE Flex plans are here - the new mobile plan on your terms

Hi

 

can you tether on the new flex plans as I cannot see any information on this?

 

thanks

ickle

by Grand Master
Grand Master

Re: EE Flex plans are here - the new mobile plan on your terms

EE allows tethering/ mobile hotspots on all its plans.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
EE Community Support Team

Re: EE Flex plans are here - the new mobile plan on your terms

Hello there @ickle1999

 

Welcome to the community.

 

@XRaySpeX is correct Smiley Happy Tethering is included in your plan as part of your data allowance.

 

Full information can be found on our How much does it cost to tether my phone Help page.

 

Have a lovely weekend Smiley Happy

 

 

by andybw1
Visitor

Re: EE Flex plans are here - the new mobile plan on your terms

Hi quick question about the Flex plans. 

I have an Apple Watch GPS + Cellular. Will this work with a Flex SIM?

Thanks

Andy 

by
EE Community Support Team

Re: EE Flex plans are here - the new mobile plan on your terms

Hi and welcome to the community, @andybw1 Smiley Happy

 

The 4G data aspect of the Apple Watch Series 3 will only work with pay monthly contract price plans, providing you have a pay monthly iPhone 6 or above (including SE). 

 

You can select a 30 day rolling plan which includes 3 months free unlimited data and then £5 per month for 10GB.

 

Find out more information about setting up and Apple Watch data plan >

 

Chris

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