25-07-2018 10:21 AM - edited 10-01-2019 05:18 PM
EE Flex plans give you complete freedom: no contract, no remembering to top up, no losing your unused data, and allowances you can change whenever it suits you.
A Flex plan gives you the best of both worlds. Like pay monthly, you set up one regular payment so you never have to worry about topping up. But, like pay as you go, there's no contract: you can change, pause or stop your plan whenever you like.
You can change your allowances any time too. So if you find that you need more data than you thought, you can just switch to a plan with more data.
Plus, your unused data rolls over to the following month, and you can change your allowances whenever it suits you.
Flex plans give you more flexibility. Their benefits include:
No, but when you pay with a debit or credit card, you need to make sure that you have sufficient funds available. If you don't and your bank or credit card provider charges you, you'll have to pay those charges.
Ordering a Flex plan is easy. Just follow the simple steps on our online shop.
You can pause or stop your plan any time:
1 log in to My EE and go to Menu > Flex plans
2 then scroll down and tap the ‘Stop Plan’ button
Stopping your plan means that your plan will not renew but also allows you to take a break and restart a new plan when you are ready. If you then want to call/text you’ll have to top up and use your credit (calls will cost 35p/min and texts 15p/text). To use data you will have to buy an add-on or use WiFi.
Every three months your Flex plan will get a Free Data Boost to use in the UK and while roaming in the EU. The longer you stay, the more you get: every three months we'll boost your monthly data allowance by an extra 500MB and you get that extra data from then on for free. So your allowance keeps growing and growing. All you have to do is claim your Free Data Boost every three months in My EE.
And the best thing? You can do it again and again and again. So the more plans you buy over time, the bigger your monthly allowances become.
Data Rollover means you won't lose any unused data from your Flex plan. If you haven't used all of your monthly data allowance, it will be added to the next month, so you get another chance to use it. If your next plan doesn't start straight away, your leftover data will still be added so long as you start your next plan within seven days.
Want to learn more? Here's a simple video that explains everything you need to know:
Does this sound like what you're looking for? Not sure? Just tap reply below to ask any questions you may have, and for support in setting up Flex.
25-07-2018 01:13 PM
What are the Flex Plans themselves? Not stated anywhere.
The PAYG Help pages list all the PAYG Packs available. Why not the Flex Plans?
25-07-2018 01:32 PM
25-07-2018 01:36 PM
@David_C: Cert error !
25-07-2018 01:50 PM - edited 25-07-2018 01:51 PM
In the shop:
25-07-2018 02:02 PM
The shop only offers 2 plans outta 4 currently.
The newsroom is just marketing & will die out in time. It is not an ongoing up-to-date informative Help page.
27-07-2018 01:18 AM
EE allows tethering/ mobile hotspots on all its plans.
27-07-2018 07:29 AM
Hello there @ickle1999
Welcome to the community.
@XRaySpeX is correct Tethering is included in your plan as part of your data allowance.
Full information can be found on our How much does it cost to tether my phone Help page.
Have a lovely weekend
14-09-2018 07:32 PM
Hi quick question about the Flex plans.
I have an Apple Watch GPS + Cellular. Will this work with a Flex SIM?
15-09-2018 09:12 AM
Hi and welcome to the community, @andybw1
The 4G data aspect of the Apple Watch Series 3 will only work with pay monthly contract price plans, providing you have a pay monthly iPhone 6 or above (including SE).
You can select a 30 day rolling plan which includes 3 months free unlimited data and then £5 per month for 10GB.
by Jonesy2 08:46 17.11.18
by jjkelly 18:26 15.11.18