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by Haydon-Berrow Established Contributor
Established Contributor

taptofun scam returns

This is just a heads-up that I have just been scammed by taptofun.co.uk

 

I received a text saying I had subscribed to taptotalk and the first day was free but subsequent weeks would be £4.50. I panicked and sent a STOP text to 60201 and then found that this had cost me 10p even though normal texts are free for my account.

 

After I had calmed down, I realised that I hadn't used my browser on my phone today and it was almost certainly a scattergun text to a lot of people.

 

PS. I returned to say that I've just read a similar thread and I now realise it was probably one of those pop-up adverts that some app on my phone puts on my front-screen. If I knew which app did it I would remove the app.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: taptofun scam returns

**UPDATE**

 

Applying a premium rate bar to the account will stop you subscribing to any new subscriptions in future.

 

If a subscription is already active, the best action would be to contact our customer care team who will be able to give details of the subscription and how this can be cancelled.

 

Our Third Party help page also gives advice on how to search for subscriptions that show on your bill.

 

You can add and remove the premium rate bar in your My EE.

Select Manage Device - Call abroad and premium rate, and turn On/Off.

 

The text service is now active too to text BAR or UNBAR to 150

 

Alex 🙂

3 REPLIES 3
by Grand Master
Grand Master

Re: taptofun scam returns

These will be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator Phone-paid Services Authority or the firm itself. You can check out those nos. yourself on that site.

 

The PSA has the following information about shortcode number:
60201

Customer care number: 0207 649 9636 
Customer care email: customercareuk@buongiorno.com 
Customer care website: Buongiorno UK Ltd has not provided this information 
Search result provided by: Buongiorno UK Ltd 
Service connected on: 02 March 2015 
Service terminated on: This service is still operating 
Name of service: B!WebApps 
Type of service: Buongiorno UK Ltd has not provided this information 
Service description: Buongiorno UK Ltd has not provided this information 
How much does this service cost? Buongiorno UK Ltd has not provided this information 

If you would like to find out more about this service or have a question about it, then you should contact the service provider: Buongiorno UK Ltd

57-63 Scrutton Street 
London
EC2A 4PF

You could try texting STOP to the number, but it may cost and may not work. 

 

You should also ask EE to block Premium Rate numbers so this doesn't happen in future.

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by
EE Employee

Re: taptofun scam returns

Hi and welcome to the community @Haydon-Berrow.

 

Please do speak to customer services who will be able to put a block on your account which will stop any future charges.

 

Many thanks,

 

Lee

by
EE Community Support Team
Solution

Re: taptofun scam returns

**UPDATE**

 

Applying a premium rate bar to the account will stop you subscribing to any new subscriptions in future.

 

If a subscription is already active, the best action would be to contact our customer care team who will be able to give details of the subscription and how this can be cancelled.

 

Our Third Party help page also gives advice on how to search for subscriptions that show on your bill.

 

You can add and remove the premium rate bar in your My EE.

Select Manage Device - Call abroad and premium rate, and turn On/Off.

 

The text service is now active too to text BAR or UNBAR to 150

 

Alex 🙂

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