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by completecolour
Visitor

Why have we been charged a weekly digital charge with no number since November16

On our business account (with 6 users), we have been being charged weekly £2.50 for a digital charge with no number - this is since November 30 on one phone only.

 

Please can you explain how and why

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Why have we been charged a weekly digital charge with no number since Novemb

**UPDATE**

 

Applying a premium rate bar to the account will stop you subscribing to any new subscriptions in future.

 

If a subscription is already active, the best action would be to contact our customer care team who will be able to give details of the subscription and how this can be cancelled.

 

Our Third Party help page also gives advice on how to search for subscriptions that show on your bill.

 

You can add and remove the premium rate bar in your My EE.

Select Manage Device - Call abroad and premium rate, and turn On/Off.

 

The text service is now active too to text BAR or UNBAR to 150

 

Alex Smiley Happy

3 REPLIES
by Grand Master
Grand Master

Re: Why have we been charged a weekly digital charge with no number since Novemb

@completecolour! The phone in question has subscribed to a service you'll need to ask the account holder to call customer services to see what this is and they should be able to tell you how to stop it. 

by
EE Employee

Re: Why have we been charged a weekly digital charge with no number since Novemb

Hi @completecolour and welcome to the community.

 

Please do follow the advice given by @Chris_B and have the account holder call into our customer service team, they will be able to place a premium rate bar on the device and stop any future charges.

 

Many thanks,

 

Lee​​​​​​​

by
EE Community Support Team
Solution

Re: Why have we been charged a weekly digital charge with no number since Novemb

**UPDATE**

 

Applying a premium rate bar to the account will stop you subscribing to any new subscriptions in future.

 

If a subscription is already active, the best action would be to contact our customer care team who will be able to give details of the subscription and how this can be cancelled.

 

Our Third Party help page also gives advice on how to search for subscriptions that show on your bill.

 

You can add and remove the premium rate bar in your My EE.

Select Manage Device - Call abroad and premium rate, and turn On/Off.

 

The text service is now active too to text BAR or UNBAR to 150

 

Alex Smiley Happy

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