27-03-2014 11:23 AM
I've had a miserable experience so far with EE.. two months to install, a further six weeks to get it working properly (and it's still only as fast as broadband instead of fibre) and now my attention turns to the "free" tablet that I was entitled to and has disappeared off my order.
Today I've received an email that says that it wasn't attached to my order. If I want them to investigate further than I have to complete the form again.
I've done this, but I know why the tablet wasn't on my order but there's no mechanism for me to tell them (except that I did on the phone the other day)... the order was screwed up by the shop staff and had to be re-done four weeks later to get it going again... obviously the shop staff didn't add the tablet back on.
The thing that really gets me is that I'm now paying a higher rate because I chose the tablet - but I still don't have it... it wasn't free, I purposely chose the tablet option knowing it was more expensive, but I was ok with that because I was getting a tablet... but apparently now I might not be!
Does anyone know where I can direct this to where I'm actually going to be able to get someone to do something about it... no-one seems to want to help. The shop keep calling the call centre, I tell the call centre and then I get an automated response.
27-03-2014 05:20 PM
Send a PM to @CustomerService (click on the name and then on the profile click on send Private Message on the top right).
28-03-2014 04:10 PM
Welcome to the EE Community, thanks for posting.
If you've joined us on a plan that includes a free tablet you can redeem the free tablet using the link here.
I hope this helps,
by Angiecell 31-01-2016
by Ruth42 28-01-2017