06-01-2014 08:28 PM - last edited on 18-12-2015 09:48 AM by AsimT
Show me Help! Find quick ways to unlock your device.
Some of our community members have asked about questions related to the EE iPhone unlock process, however, there was no official information about it in EE support page. Therefore I'd like to share some tips about this and hopefully it will clear things up.
You can submit your iPhone unlocking request in here: EE/Orange/T-Mobile Unlock Form.
Please do make sure you read all requirements before submitting the request.
If you would like to join EE and wish to unlock your iPhone from other network, you can use the following links:
Apple devices differ from all other manufacturers in that there is no code required to enter into your device in order to unlock your iPhone. However EE have requested on your behalf to Apple that your device be prepared for unlock and the procedure below advises how you can complete this process.
Before attempting the procedure, please make sure that your iPhone is up to date with the latest software version. This can be checked by connecting your device to iTunes via a PC/Mac/Laptop.
iPhone unlock for iOS 6 and iOS 7:
If you have a non-EE SIM Card and you've received confirmation from EE that your iPhone is unlocked, follow these steps:
If you do not currently have another SIM card you can use, follow these steps to complete the process:
iPhone unlock for iOS 5 or earlier:
If you've received confirmation from EE that your iPhone is unlocked, follow these steps:
24-01-2014 12:07 PM
Does anybody know if the unlock process has a "use by" date? I'll explain.
Last year I upgraded my sons iPhone 4 to an iPhone 5. The plan was to give the 4 to my girfriend who is on T-Mobile. Various queries came up that her SIM wouldn't work in it and I would have to have it unlocked (this from staff in the local EE store who wouldn't even lend me their SIM to try it). I paid for the unlock, gave her the phone and told her to wait until I'd had confirmation that it could be unlocked.
Nearly 1 year on and I'm doing upgrades again... I have a shiny new 5S so I'm going to give her my 4S and then use the 4 for work (it's better than the Blackberry they sent me). So, I back up the phone, insert my work SIM card (BT Mobile/Vodafone) only to see the message "Invalid SIM".
No amount of turning off and on, resetting, wiping clean and re-loading seems to do the job.
Does anybody have any ideas? I'll be damned if I'm going to pay to have it unlocked a second time and I'm told that recently even getting a paid unlock from Orange is less fun than amputating your own arm.
Incidentally, when I unlocked my 4S from Vodadone they did it in 4 days and it cost me nothing. Why do EE charge an arm and a leg and take so long over it?
24-01-2014 12:38 PM
24-01-2014 04:59 PM - edited 24-01-2014 10:06 PM
I wasn't present when the phone was unlocked so I can't answer that but I suspect it wasn't and also don't believe that would actually make any difference.
(Edit: I do not actually know if the phone was unlocked at the time, I only assume it has been since the EE representative was adamant that the Orange locked phone would not work with a T-Mobile SIM; the fact the phone has been in use was to me evidence enough that it had been unlocked).
I have unlocked 2 other iPhones recently and have not actually had to connect them to iTunes in order for the process to work, it's all now done over the air. To double check this I've actually just inserted an Orange SIM in my until-recently Vodafone-locked device and it's still working. I only operate this "over the air" and all backups are via iCloud, the only reason I'd use iTunes would be to sync music and video which I do not need to do on this device.
07-03-2014 08:33 AM
One other tip:-
If you've had your iPhone exchanged during the contract (usually by Apple) then the usual ulock process doesn't work.
You have to email a copy of the receipt (from Apple) to a seperate email address (EMT.Proofs@ee.co.uk).
This team seem even worse than the unlock team though. 😞
I've sent two emails explaining that I've already waited 20 days for the unlock and both time asked for a confirmation email or phone call (I know, wishful thinking) but haven't heard back from them.
I'm about to start the phone call merry-go-round but thought it might be worth pointing out if you've had your phone swapped out.
Good luck everyone.
11-03-2014 12:16 PM
No, this was the original phone supplied with the contract (via Carphone Warehouse). There was no replacement at any time,
So, does anybody know if Orange/EE actually look at these messages and reply to queries? I neither want to have to pay a second time nor do I want to spend hours trying to track down somebody via the very unhelpful customer services number. I note that the ability to contact customer services on-line seems to be lacking with all EE-owned networks.
I'm almost regretting my decision to move my other iPhones and iPad over from Vodafone now.
11-03-2014 12:25 PM
11-03-2014 07:22 PM
11-03-2014 07:24 PM
21-03-2014 03:45 PM
21-03-2014 03:48 PM
Send a PM to @CustomerService and see if they can help.
It's possible that EE no longer have a record of that handset being used by you, if thats the case they will not have proceeded with the unlock. Unfortunately the unlock team don't seem to communicate with the outside world.
22-03-2014 07:37 PM
23-03-2014 08:57 PM
Hi to all.I bought my iphone from carphonewerehouse and just now discovered thet it is sim free
23-03-2014 09:01 PM - edited 23-03-2014 09:03 PM
Hi to all.I bought my iphone from carphonewerehouse on EE contract and just now discovered that it is sim free Briliant.Any one who is with carphonewerehouse check it
07-04-2014 08:17 PM
11-04-2014 12:22 AM
I purchased a second hand iPhone 4 and wanted to get it unlocked, Idk why you have to be with EE for six months, while other networks don't have that policy....
18-04-2014 01:09 PM
Hi, My phone wasn't previously locked but since i have become a t-mobile customer my phone is now locked and i am no longer using it as i have a new phone and was going to give my old phone to a friend but they are on a different network. i don't feel i should pay to unlock it as it wasn't previously locked and you locked it !!!
by Angiecell 31-01-2016
by Ruth42 28-01-2017