17-08-2017 07:14 AM - edited 08-02-2018 03:36 PM
This information is no longer up to date, for the latest information:
If you find yourself having problems using your phone when you're abroad, give the handy tips in this post a try.
Another handy tip is to check your device is set to automatic network selection within the device settings, for help with any of these select your phone on our Phones and Devices Help pages.
If none of these work it could mean that Roaming needs to be activated on your account.
If you’re still having problems your international bar may still be active; if you have a personal pay monthly account log into your My EE to use live chat and remove the international bar or give our customer service team a call.
Great news; you can use up to 15GB of your data allowance from your monthly price plan within 48 EU countries.
If you're having trouble connecting to data or you're in a country not included within your data allowance, see our hints and tips below:
If you have any other questions or need further help, please let us know by posting below.
30-08-2017 10:08 AM
Hi - I am now in Hugary and set up for roaming before I left the UK. However, I cannot make any calls and texts although I received the text, saying my phone is ready for using abroad. I tried as many solutions as I can but it still doesn't work. Could you let me know what I should do next? I am currently using a 10 pounds talk & text package.
30-08-2017 10:32 AM - edited 15-12-2017 10:44 AM
Welcome to the EE Community, I hope you're having a great time in Hungary so far. 🙂
It sounds like your roaming is enabled as you can receive texts.
Please try connecting to another available Hungarian network operator, you can see instructions on how to do a manual network search below:-
Please let me know how you get on.
30-08-2017 10:52 AM - edited 30-08-2017 10:54 AM
Thanks for your reply.
I tried other networks such as the Terekom HU (T-Mobile) and the Telenor HU, but I could send a message or make a call. There is also Vodafone network availalbe, but my phone said 'Network connection failed'. Perhaps this is because my phone is not a smartphone? (I am using ALCATEL onetouch, which is a really cheap one.)
At the moment, I can call to 150 and receive the texts from 150.
30-08-2017 11:12 AM
Yes, but even though I am using a 10 pounds package, it requires me to top up enough money to make a call (my current credit is less than 20 pence). Why can't I make a call with the package? Sorry for troubling you.
30-08-2017 11:20 AM
It's no trouble, @tominagatsuko. 🙂
It sounds from your description that your roaming is enabled, but, there may be an international call restriction on your account.
The only team that can remove this is the customer service team.
You can find our contact details to call from an alternative phone on our get in touch page.
07-11-2017 07:13 AM
Hi - I am trying to call my voicemail and it keeps saying i need a PIN. I have had an account with EE for years and years and never been asked for this before.
So far each of the failed calls is charging me £1.80 for a 6 second message and then cutting me off.
I am currently a pay as you go customer who is abroad.
I have urgent messages that i need to recieve. Please advise of solution.
07-11-2017 10:26 AM - edited 07-11-2017 10:27 AM
Welcome to the community.
Please try a manual network search and try another available network. Sometimes, depending on the network, you don't need a PIN:-
If you still can't access it, I recommend logging into your My EE account on your phone's browser (not the app) or a computer.
Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
They will be able to set you a temporary PIN so that you can fully set one up and access your voicemails.
Enjoy the rest of your trip 🙂
05-02-2018 04:59 PM
I am planning my trip to Europe. I tried to follow the tips you provided but I couldn't find the list of available 4g roaming network in Roaming Help page. May I have the said list so I can manually connect to those roaming network with 4g in case my phone didn't do that automactically.
Appreciate your reply!
05-02-2018 07:53 PM
by Angiecell 31-01-2016
by Ruth42 28-01-2017