by sam1444
Explorer

Osprey device not working

Hi,

my Osprey pocket wifi stopped working the other day. It keeps saying that I need to sign into the network via the web brower which its never done before. When it takes me there though it just keeps telling me that I still have data on my account, I'm just not actually able to use any of it. It's been like this for a few days now and I've tried resetting the device, but that doesn't work either.

 

Thanks

1 REPLY 1
by
EE Community Support Team

Re: Osprey device not working

Hello thanks for coming to the community.

 

We will need to get this sorted for you.

 

To do this please call us.

We will run a technical diagnostic on the Osprey and get this fixed for you :).

 

Thank you Leanne.

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