20-01-2017 10:30 AM - last edited on 16-02-2017 05:24 PM by ElenaG
Update, 16 February 2017:
The issue below is now resolved.
If you have any further questions tap “Reply” and we’ll be happy to help.
In some browsers on some devices our registration and login pages for My EE are not displaying as designed and therefore it’s making it difficult for some customers to complete the request to register or login.
Our technical teams are busy working to understand this issue and make it work for you.
While we’re working on it we do have a way you can resolve it yourself to get you setup or back into My EE.
In your browser and on the page where display is not working:
If you’re using a PC hit Ctrl-F5
If you’re on a Mac hit Cmd-Shift-R
We’re working hard to get this fixed as soon as possible but in the meantime we apologise for any inconvenience.
23-01-2017 09:06 AM - edited 24-01-2017 03:39 PM
23-01-2017 08:16 PM
I had the issue last moth where I try to log in to pay my bill and it will not allow me to register my number as it already exists.
I need this to be fixed
23-01-2017 09:42 PM
i am unable to request a forgot password. the app advises my privacy settings need to be changed although i have triple checked and are set to always allow. i have also tried on 3 computers when i do manage to get a email with the link the link is a blank ee page with no where to request a new password
24-01-2017 10:25 AM
I had the same issue with my last bill...
When you updated the App it asked for me to re register my number but then it takes you through to the website where it recognises my number so will not allow me to go further.
So, I am registered but it asks me to register....
24-01-2017 11:26 AM
24th of January 2017 and I still can't get logged in. The Ctrl+F5 doesn't do anything either. I need to check my contract expiry date and whether or not I'm due an upgrade which I suspect I am.
24-01-2017 03:41 PM
25-01-2017 11:11 AM - edited 25-01-2017 11:13 AM
I have been trying for days to register my new SIM but no matter what I do I cannot complete the registration process. The critical issue is that having entered all of the required details and passed the security tests I am told that an email will be sent to my email address. Unfortunately an email never arrives and I have checked my spam box and contacted my email provider who confirms they have received no email either. It folloes that your emails DO NOT ARRIVE therefore I cannot register. Rather oddly, I have had no problems registering on this forum using the identical email - the email arrives and I respond so the problem is clearly with EE.
How do I register my SIM or should I just give up and ask for my money back on the grounds of "not for for purpose"?
by Angiecell 31-01-2016