by Profile closed
Not applicable

Re: trouble transfering orange emails to gmail l cant verify popserver

Hello @Challan let us know how you get on and if you need anything else in the meantime. 🙂 

by maggiesaes Established Contributor
Established Contributor

Re: trouble transfering orange emails to gmail l cant verify popserver

I had trouble too but it seems to be running OK with the dual adresses.

A pain changing contact details to some sites and I really am still steaming about this webmail was so much simpler and more manageable for me and I also have Outlook.

I know we matter not in the big scheme of things but when my contract expires I shall be  leaving EE-my personal protest it's al I can do. 

by Grand Master
Grand Master

Re: trouble transfering orange emails to gmail l cant verify popserver

@maggiesaes: If you've been using the Outlook on your PC, you should have all your emails on your PC & they will remain there even after the closure.

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by maggiesaes Established Contributor
Established Contributor

Re: trouble transfering orange emails to gmail l cant verify popserver

Just in the process of getting all my existing fsnet emails from webmail in box to Outlook and webmail has now gone.

Very sad.

 

Haven't changed my email address on here either.

by maggiesaes Established Contributor
Established Contributor

Re: trouble transfering orange emails to gmail l cant verify popserver

Not used it much at all I did transfer a lot from th esave folder things I wanted to keep but day to day I use it little webnail was just convenient.

by
EE Community Support Team

Re: trouble transfering orange emails to gmail l cant verify popserver

Hi @maggiesaes

 

We are aware of this and thank you for your feedback.

 

They are working to get this back up and running as soon as possible.

 

If we have any further updates we will let you know.

 

Thank you for your patience.

 

Richard

 

 

by Challan Investigator
Investigator

Re: trouble transfering orange emails to gmail l cant verify popserver

Is orange closed already cannot access at all

by
EE Community Support Team

Re: trouble transfering orange emails to gmail l cant verify popserver

Good afternoon @Challan

 

Thanks for your post 🙂

 

Please see the above response I gave to @maggiesaes about this.

 

Our support team are aware and we are working hard to get this back up and running as quick as we can for you.

 

Thanks

 

Richard

 

🙂

by maggiesaes Established Contributor
Established Contributor

Re: trouble transfering orange emails to gmail l cant verify popserver

Still not working.

I left some emails on until today so tha I coul get the last minute thibngs on also wanted to  transfer some from other folders though I have done the bulk.

My Outlook  had a problem had to get onto Microsoft hence the last minute but by AFTER 31st May I took it to mean OK till then and finisjed from 1st June.

What a pain this has been and still is.

by Profile closed
Not applicable

Re: trouble transfering orange emails to gmail l cant verify popserver

Hello @maggiesaes both webmail

and POP3/IMAP4 are now working for me here are they working for you? Try restarting your mail program (Outlook) or clearing the cookies/history of your browser if using webmail if you are still unable to log in. 🙂

by Challan Investigator
Investigator

Re: trouble transfering orange emails to gmail l cant verify popserver

Is it back up and running. If it is I am still locked out despite getting an email saying this has been resolved. I have emailed again re this but no response. Time is running out for me to get my emails transferred which I am having to complete manually as you are unable to resolve the pop issue.

by Profile closed
Not applicable

Re: trouble transfering orange emails to gmail l cant verify popserver

Hello @Challan the outage has now been resolved but this is separate to any Fsmail accounts that have been locked. Have you emailed the email address contained in this link to get it unlocked:

 

https://community.ee.co.uk/t5/Email/How-to-unlock-your-FSmail-Email-account/td-p/550023

 

You should get a reply within 24hrs, hopefully sooner as we are getting near to the closure yes. 🙂

by Challan Investigator
Investigator

Re: trouble transfering orange emails to gmail l cant verify popserver

I had an email saying it was unlocked, but once gaining access again to
log-in it says it is locked. I have emailed them again to get it unlocked.
by maggiesaes Established Contributor
Established Contributor

Re: trouble transfering orange emails to gmail l cant verify popserver

I am able to access mine now.

I transferred everything en masse to Outlook then imported to Gmail a while ago but I have still been using webmail mostly.

Notifying everyone suppliers etc and bank took a while and I have had to change paddwords for some sites so I've got those noted elsewhere.

by Profile closed
Not applicable

Re: trouble transfering orange emails to gmail l cant verify popserver

Hello @Challan let us know how you get on hopefully it is unlocked soon. We will do our best to help if there is anything else you need. You can contact the specialist closure team on 0800 079 0324 from any phone to check if you like. Fsmail accounts come under option 2 (home broadband accounts). 🙂

by Challan Investigator
Investigator

Re: trouble transfering orange emails to gmail l cant verify popserver

Just on to them just now as I kept getting response that orange was unlocked again and again, but still could not access it. Thanks

by Profile closed
Not applicable

Re: trouble transfering orange emails to gmail l cant verify popserver

You are welcome @Challan keep us updated if you can. 🙂 

by Challan Investigator
Investigator

Re: trouble transfering orange emails to gmail l cant verify popserver

They have forwarded the issue on to technical experts to resolve as it was not the usual simple lock issue. Will let you know when it is resolved, I hope. Thanks

by Profile closed
Not applicable

Re: trouble transfering orange emails to gmail l cant verify popserver

Hello @Challan glad to hear they have been able to identify the issue yes it should not be much longer now. 🙂 

by
EE Employee

Re: trouble transfering orange emails to gmail l cant verify popserver

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