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apying for wifi box iv never recieved

Hi, im 20 years of ages and currently being charged £30.00 a month for a car wifi device, I have never received this devices and I never asked for it in store as I don't drive iv never signed any form to give permission for me to actually be charged for this device either, iv been into my local store 3 times now and each time they've done to help resolve this situation. iv rang the store multiple times and been told that the device has never actually been activated. I already have a lot of bills to pay for and this £30 a month extra is making my phone bill reach a £100 per month. I really am struggling to keep up with payments due to this. please could this be looked into again please. apparently someone looked into and said a "C" parker signed for it however i dont live with anyone by the first name of 'C' , iv never signed a form to say I wanted this device, the only thing I signed for in store is my iphone 7 plus, like I say im struggling now to pay my bills and £100 a month is lot of money and even more frustrating that im paying for something I never asked for or even received. if this doesn't get sorted I will be going elsewhere, iv been with EE for years now and so has my family, but if this doesn't get resolved I will have to change phone company

by Grand Master
Grand Master

Re: apying for wifi box iv never recieved

@MP007  You’ll need to call customer services about this. 

EE Community Support Team

Re: apying for wifi box iv never recieved

Hello @MP007


Thank you for coming here and letting us know. 


I would like to help you with this.


You will have a private message from me on here, so I can get some details.


Speak soon, Leanne.

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