by countmonty Investigator
Investigator

all my emails wiped from my fsmail account what do i do ?

my orange fsmail account was due to close.

i started to send my emails to my new account

account frozen as it thought i was sending spam

account unfrozen , all emails gone my whole life from the last 10 years wiped

 how has orange wiped my emails ? how did they get access !!! 

 what do i do ? my complete finacial history and personal correspondence ?

12 REPLIES
by Grand Master
Grand Master

Re: all my emails wiped from my fsmail account what do i do ?

Have you been trying to use the GMail Import as recommended by EE?

 

Are you using any POP3 mail clients on your PCs?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by
EE Employee

Re: all my emails wiped from my fsmail account what do i do ?

Good Evening @countmonty

 

I've replied to your Private Message.

 

Thanks - Karen. Smiley Happy

by countmonty Investigator
Investigator

Re: all my emails wiped from my fsmail account what do i do ?

by countmonty Investigator
Investigator

Re: all my emails wiped from my fsmail account what do i do ?

My email has been frozen by ornage since 3 march ? i just   logged back in and all my emails have gone ? 

 no i was transfering to a yahoo account when i was blocked 

by countmonty Investigator
Investigator

Re: all my emails wiped from my fsmail account what do i do ?

so what now ? they are not in my new email what do i do ? 

by Grand Master
Grand Master

Re: all my emails wiped from my fsmail account what do i do ?

Are you running any POP3 mail clients, like Outlook, on your PCs?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by countmonty Investigator
Investigator

Re: all my emails wiped from my fsmail account what do i do ?

no pop3 maill acounts being run  and no setting changes in the last 3 weeks 

 

by countmonty Investigator
Investigator

Re: all my emails wiped from my fsmail account what do i do ?

no i am not running any pop3 mail accounts  nothing has changed on my computer or my settings all any device i am receiving emails , i can send emails  but all old emails are not there .  please advise 
by Grand Master
Grand Master

Re: all my emails wiped from my fsmail account what do i do ?

Then they've gone Smiley Sad.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by countmonty Investigator
Investigator

Re: all my emails wiped from my fsmail account what do i do ?

so lets get this right orange have wiped all my emails ! ten years of my life social and financial ? 

 what do i do now? is there someone who can sort this out . 

 do i need to speak to offcom?

 i cant believe that a respectible company such as EE can not even apologise or even try to sort this out 

  please can someone help me i am desperate 

by
EE Community Support Team

Re: all my emails wiped from my fsmail account what do i do ?

Hi @countmonty,

 

@Karen_C has responded to your private message.

 

Click here to view your private messages.

 

Thanks

 

James

 

by
EE Employee

Re: all my emails wiped from my fsmail account what do i do ?

Hi @countmonty

 

In your original post you advised you were locked out of your account, after starting send emails to your new account.

 

Have you checked your new accounts today to see if any of the missing emails are showing?

 

Please let us know.

 

Thanks - Karen. Smiley Happy

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