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by MickyMosey Contributor
Contributor

Why do emails show as unread on my hawk even though I have read them?

Hi,

i have a Hawk which I use as a business phone.  I set it up to pick up my company emails which are with Ionos (formerly 1&1).  When I have read my emails they come back in my inbox as unread.  It takes several attempts (varies each time) to get them to show as read.  Is there any reason for this and any way I can stop this?  I couldn’t see anything in the settings on the phone.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Why do emails show as unread on my hawk even though I have read them?

OK thanks @MickyMosey

 

Could you try deleting the email account on your phone and re-setting it up?

 

Chris

13 REPLIES 13
by Grand Master
Grand Master

Re: Why do emails show as unread on my hawk even though I have read them?

Where do they show as unread? On your phone or in the IONOS Webmail Inbox?

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If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by MickyMosey Contributor
Contributor

Re: Why do emails show as unread on my hawk even though I have read them?

On the Hawk phone.  They keep showing as unread in the inbox on the hawk in the email app.  Despite going into them on the phone and reading them.

by
EE Community Support Team

Re: Why do emails show as unread on my hawk even though I have read them?

Hi @MickyMosey,

 

Welcome to the EE Community.

 

Which email app are you using?

 

Thanks

 

James

by MickyMosey Contributor
Contributor

Re: Why do emails show as unread on my hawk even though I have read them?

I’m using the email app that came on the phone.  It says email and has an image of an envelope.

by MickyMosey Contributor
Contributor

Re: Why do emails show as unread on my hawk even though I have read them?

It’s not google mail.

 

AEBF014A-CBD9-4E48-9EEC-C056C7EFE6E4.jpeg

 

by
EE Community Support Team

Re: Why do emails show as unread on my hawk even though I have read them?

Hi @MickyMosey,

 

When do your emails switch back to showing as unread?

 

Do they also show as unread in your webmail inbox?

 

Thanks

 

James

by Grand Master
Grand Master

Re: Why do emails show as unread on my hawk even though I have read them?

@James_B : They will show as unread in Webmail until you read them there.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by MickyMosey Contributor
Contributor

Re: Why do emails show as unread on my hawk even though I have read them?

James,

The Message’s show as read in the webmail when I go into that, and when I exit / close the email app on my hawk.

 

However the next time I go into the email app which can be straight away after closing it, it shows up again as unread.

by
EE Community Support Team

Re: Why do emails show as unread on my hawk even though I have read them?

After the second time you go in, do they then show as read, @MickyMosey?

 

I notice on your image that it only shows 1 notification.

 

Chris

by MickyMosey Contributor
Contributor

Re: Why do emails show as unread on my hawk even though I have read them?

No, it takes a few goes to show as read.  There is no exact number as it seems to vary every time.

by
EE Community Support Team
Solution

Re: Why do emails show as unread on my hawk even though I have read them?

OK thanks @MickyMosey

 

Could you try deleting the email account on your phone and re-setting it up?

 

Chris

by Grand Master
Grand Master

Re: Why do emails show as unread on my hawk even though I have read them?

Are you reading your emails using POP3 or IMAP?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by MickyMosey Contributor
Contributor

Re: Why do emails show as unread on my hawk even though I have read them?

Thanks for that.  I removed the account and added it to the gmail app and touch wood it seems to be working ok.  Thanks everyone for your help.

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