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26-07-2019 09:28 PM
Hi,
I just received an email to say I have ordered a handset and opened an account with you but I didn’t. I’m not even an EE customer. I tried calling customer care and it was closed. I would really like this taken care of as soon as possible as I don’t want to possibly be sent bills because my identity was stolen. The email included an account number. If you could please message me so I can get this sorted out as soon as possible. Thank you.
26-07-2019 09:38 PM
@ItsJustMe92 You will need to call customer service in the morning (8am) as is just a public forum that has no access to any accounts.
I hope you get this sorted
26-07-2019 09:46 PM
Hi @ItsJustMe92
As @Chris_B said.
The email could also be a phishing attempt, so I hope you didn't follow any links and provide any personal information.
Thanks
26-07-2019 10:03 PM
EE don't always make it easy to get through to someone if you aren't a customer and don't have a valid EE phone number. You may want to try contacting them on Twitter or Facebook as well?
26-07-2019 10:07 PM
@ItsJustMe92 Just to add to what @chistery has put if/when you call customer services and your given the options to press a number just press a number that’s not an option as this can put you through.
26-07-2019 10:29 PM
Try +44 800 956 6000 (option 2, option 4) . That won't ask for a mobile no.
27-07-2019 07:15 AM
Morning @ItsJustMe92
Thanks for coming to the community to report this email.
I have sent you a private message on here to get some details from you.
Speak soon.
Leanne.