15-03-2017 12:01 PM
Hi there. I am really worried about this. I havent a clue about POP3s and the like. It's a different language to me. I genuinely dont know what to do. I am housebound. My 'Freeserve' email address has been my lifeline for about 15 years. Do I need to change my email address and then tell everybody one by one? Is GMail safe? Why would EE recommend them? If I phone someone at EE will they talk me through what to do?
15-03-2017 12:32 PM
Good afternoon @eenightmare
Thank you for coming to see us in the community for advice 🙂
Firstly, please try not to worry, we will do absolutely everything we can to help and support the move to a new email provider.
We've created things like Email closure: Our guide to switching email accounts and A checklist for changing your email account post to help.
You are not alone when it comes to the technical side of things and we have a variety of posts and our you can read more about the Orange Email closure on our dedicated Help page,
Please have a look at the posts and any support you need, the community is here to try and help.
15-03-2017 05:15 PM - edited 15-03-2017 05:19 PM
@eenightmare: How do you read your Freeserve emails? Do you have a program on your PC (called an email client like Outlook) or do you view them in Webmail by going thro' an Internet Browser, like Internet Explorer?
You could tell your contacts of your new email addy by a single email addressed to all of them. However, remember, if you are registered on any Websites with your Freeserve email addy, you can't just email them. You'll need to login to your a/c at their site & change your email addy under your Personal Details or suchlike.
15-03-2017 05:26 PM
Hi there. Thank you for caring. You seem like a knight in shining armour on this site.
I have a PC at home where I launch emails no problem and have all the functions. When using any other computer/laptop/mobile I go in via the Orange web log in.
15-03-2017 05:34 PM
@eenightmare: If you are using an email client on your PC you are already using POP3 & all the emails on your PC stay on your PC even after the closure.
You will need to add your chosen new email addy to it as a new a/c.
15-03-2017 10:39 PM - edited 15-03-2017 10:44 PM
@eenightmare: What email client are you using on your PC? It's usually something like "Add a new POP3 a/c".
I've separated this out into your own thread for clarity.
19-03-2017 08:12 PM
Not sure I get this. Sorry.
when i look at
I get the page for
'add you email accounts'
Windows email, I believe. ?
I now have a GMail addy.
19-03-2017 08:28 PM
when i look at
When you look at what? What are you clicking on your PC to get to your emails?
19-03-2017 08:39 PM
19-03-2017 08:50 PM
In WLM go to Accounts / Email & Add it.
20-03-2017 06:45 PM
20-03-2017 08:04 PM - edited 20-03-2017 08:07 PM
Are you using the settings given in GMail POP3 Configuration instructions ? In particular have you set up POP3 in GMail itself (Step 2)?
21-03-2017 12:55 AM
21-03-2017 01:50 AM
It's up to you whether you use POP3 or IMAP. They can both work from WLM.
However, I simply cant see the GMail logo to open it. Hence I cant see ‘Settings’ to continue...
Can't see it where? You won't see it in WLM. You need to go to your GMail Webmail & click on the cog.
21-03-2017 09:33 PM
21-03-2017 10:12 PM - edited 21-03-2017 10:14 PM
That's cuz you are looking in WLM when I told you to go to GMail Webmail, not your GMail a/c within WLM.
What you are seeing are your GMail IMAP folders in WLM. It's a whole structure & needs to d/loaded from GMail but I doubt you have set up GMail to accept it.
You need to decide whether you want to be using IMAP or POP3 in WLM:
In both those instructions there is a link Gmail to get you to GMail Webmail to do the initial set-up step.
21-03-2017 10:39 PM
21-03-2017 10:47 PM
Sorry, what "whole GMail thing"? You just set it up, like you did for Freeserve in the past, by following those GMail instructions. It auto d/loads your emails once you've done that.
GMail is a mail server out there & you're using WLM to read it.
by Milla1 14-09-2019