by SueHam Investigator
Investigator

Problems importing emails from orange to gmail

keep getting this error message in gmail when trying to import my orange emails:

 

Could not validate this combination of email address and password. If you are sure your password is correct, sign in to your other mail provider to confirm and complete any necessary captchas or image verification tests and then try the import again.

 

putting correct orange email address in (name@orange.net) and password, POP server pop.orangehome.co.uk and POP username as name@orange.net  I click on continue and get above error.

Please can anyone help????

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Problems importing emails from orange to gmail

Hello @SueHam try following these steps as closely as you can. Please do let me know if you get stuck on any of them:

 

First change your webmail password. To do this log in to webmail:

 

http://email.orange.co.uk

 

Then while you are logged in open up another tab and use this link to access your profile page where you can change your password:

 

https://web.orange.co.uk/id/profilemanagement.php

 

When you have changed your webmail password close the profile tab, log out of webmail and log back in using the new webmail password then send a test email to yourself or anyone and log out. 

 

Log back in and try the 'receive POP password by SMS' option again. If this does not work then it would have to be customer service who can hopefully check or reset it. Smiley Happy

25 REPLIES
Highlighted
by Legend
Legend

Re: Problems importing emails from orange to gmail

Hi, 

 

I believe other posters have logged into their Orange email account and then changed their password then it seems to work with the new password. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: Problems importing emails from orange to gmail

What password are you using? Your Webmail pwd or your POP3 pwd. They may not be the same if you've ever changed either. It wants your POP3 pwd. They did start the same, so if you've never changed your POP3 pwd, you need your original pwd.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by SueHam Investigator
Investigator

Re: Problems importing emails from orange to gmail

How do i get my POP password - I can't remember it and although there is a link in seetings of orange email for them to send it by text it won't send it.............

by SueHam Investigator
Investigator

Re: Problems importing emails from orange to gmail

I shall try and do this and let you know

by Grand Master
Grand Master

Re: Problems importing emails from orange to gmail

POP3 pwd by SMS hasn't worked for years.

 

You need to remember your original pwd you had on that a/c. or you're stuffed Smiley Sad.

 

Are you getting your Orange.net emails into any email client anywhere?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by SueHam Investigator
Investigator

Re: Problems importing emails from orange to gmail

Looks like I might be stuffed then - don't think I can remember my original password.

Not getting orange.net emails anywhere - except in orange email - which for now I can still access.

by Profile closed
Not applicable

Re: Problems importing emails from orange to gmail

Hello @SueHam sorry to hear you are having problems remembering/retrieving your POP password. Can you log in to webmail and try the 'receive POP password by SMS' option again please? I have just tested the feature this morning and it has worked for me. 

 

Here is the link to log in to webmail online. Smiley Happy:

 

http://email.orange.co.uk

by SueHam Investigator
Investigator

Re: Problems importing emails from orange to gmail

Hi, I have just tried it again and it still errors I get this message 'An error has occurred while sending your POP password.'

by Profile closed
Not applicable

Re: Problems importing emails from orange to gmail

Hello @SueHam have you migrated the Orange number over to EE now or is it still on the Orange network? Have you spoken to the specialist email team about it? The number to call them is 0800 079 0324 from any phone. Smiley Happy 

by SueHam Investigator
Investigator

Re: Problems importing emails from orange to gmail

my phone number which is linked is now EE

I shall try that number as when I used the 150 number no-one seems to be able to help

thanks

by Profile closed
Not applicable
Solution

Re: Problems importing emails from orange to gmail

Hello @SueHam try following these steps as closely as you can. Please do let me know if you get stuck on any of them:

 

First change your webmail password. To do this log in to webmail:

 

http://email.orange.co.uk

 

Then while you are logged in open up another tab and use this link to access your profile page where you can change your password:

 

https://web.orange.co.uk/id/profilemanagement.php

 

When you have changed your webmail password close the profile tab, log out of webmail and log back in using the new webmail password then send a test email to yourself or anyone and log out. 

 

Log back in and try the 'receive POP password by SMS' option again. If this does not work then it would have to be customer service who can hopefully check or reset it. Smiley Happy

by SueHam Investigator
Investigator

Re: Problems importing emails from orange to gmail

YAY - thank you - changed my password and tried to import and it has worked. Thank you so much for your help. Can't believe just doing that worked? wonder why it didn't recognise the password I had - very strange. but happy now it seems to have worked - it just says may take a few hours to import, which is the norm I presume?

by SueHam Investigator
Investigator

Re: Problems importing emails from orange to gmail

 changed my password and the import seems to now work Smiley Happy  Thank you for helping me

by
EE Community Support Team

Re: Problems importing emails from orange to gmail

That's brilliant news @SueHam - Thanks for letting is know. Smiley Happy

 

Thanks @Profile closed for your solution. Smiley Very Happy

 

James

by Grand Master
Grand Master

Re: Problems importing emails from orange to gmail

Did you manage to get your POP3 pwd by SMS after you followed @Profile closed's procedure?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by Profile closed
Not applicable

Re: Problems importing emails from orange to gmail

Hello @SueHam great news I am very glad to hear the import feature is now working for you, thank you for letting me know. 

 

As @XRaySpeX mentioned does the 'receive POP password by SMS' now work for you? It may be best waiting until after the import has completed before you test it just to be safe. Yes the import can take anything from several hours to several days to complete depending on the amount of emails there are for gmail to fetch. Smiley Happy

by SueHam Investigator
Investigator

Re: Problems importing emails from orange to gmail

Haven't tried. Some emails have been imported already - just waiting for the rest. so hopefully don't need POP password as it may not be needed, but may just try to see if it works - after I have imported all my emails.

by Profile closed
Not applicable

Re: Problems importing emails from orange to gmail

No problem @SueHam let us know how you get on if you have the time. Hopefully the import goes smoothly for you from now on. Smiley Happy 

by Grand Master
Grand Master

Re: Problems importing emails from orange to gmail

I can't see how you can do the Import without the POP3 pwd unless by some coincidence it is the same as your changed Webmail pwd.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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