No longer receiving emails to my android and tablet

[Qmab]

I recently had to update and reset my BT email account. Quite straighforward, not the first time. Since then, I have not received any emails into my phone or tablet. Both were synced to laptop. Have re-synced to no avail and cannot find anything in settings on any of the devices to assist me. Both phone and tablet state that I am synced. Last sync was earlier today but still nothing. Any advice greatly appreciated. By the way, I am a bit of a silver surfer so IT jargon goes over my head!! lol

[XRaySpeX]

What network is the laptop running on? Is the laptop receiving these emails?

[Qmab]

Hi, thank you for replying. My laptop provider is BT and yes, I am receiving emails okay since I updated my BT account  (a few days ago). Had to update password. Emails didnt receive on laptop until I did that. Have checked settings on laptop, phone and tablet and everthing appears to be okay there so I'm a bit stumped. 

[XRaySpeX]

I don't understand what you mean by your phone & tablet are synced to lappy for email. They will be synced with BT's email server not with the lappy. All 3 devices act independently of each other for email & all are synced with the BT email server. 

[Qmab]

Hi, yes, mean they are synced via the laptop, via the BT server yes. Not good at all the IT techy stuff therefore don't explain it well. All was working fine until I had to update my BT account then it went pear shaped. Hoping to visit the EE shop tomorrow and see if they can help. 

[XRaySpeX]

How can they be synced for email via the lappy? They talk directly with the BT email server. What setting on them makes them synced with the lappy? 

Or do you mean they are connected by WiFi to the lappy which in turn is running over your BT BB network? In which case EE is not involved at all.

[Qmab]

Oh gosh! Probably mean linked? Did this within settings on my laptop. Error msg on phone says - couldn't sign in, then quotes my bt email address.

[XRaySpeX]

Linked how? Which setting on lappy exactly?

What are your server settings for email, obscuring your names, in the Mail app on the phone?

Please be more exact.

[Qmab]

On PC - settings (windows settings) - link phone.

Phone - Server settings - Incoming emails:  - username: xxxxxxxxx@btinternet.com password. Server - mail.btinternet.com. Port - 110

outgoing:SMTP Server - mail.btinternet.com.  Port - 25 then username  and password

[XRaySpeX]

Are the mail server settings on the lappy the same as those on the phone?

BT suggests in Settings for outgoing and incoming BT Email servers :

• Incoming POP3 Server: Port 995 with SSL Encryption.
• Outgoing SMTP Server: Port 465 with SSL Encryption.

[Qmab]

Good morning,

No, settings not the same. on BT server incoming: 993. Outgoing 465. So, should they be the same? Had phone and tablet for 2 years+. Assuming different ports all that time? Going out shopping this morning so can pop into EE shop for advice and/or speak with BT support? 

[XRaySpeX · Accepted solution]

Of course. That's why they are acting differently. Use the BT recommended ports on all devices.

EE shops will know nowt about email.

[Qmab]

Hi, just home. All sorted. The young man at the EE shop sorted it all out for me, both phone and tablet. Thank you so much for all your input, I really appreciated it.

[XRaySpeX]

Thanks! You're welcome :)! Glad I could be of assistance & it is now sorted.

[XRaySpeX]

What do you get out of linking your phone to your PC? It's certainly not used for email.

I was not aware of this feature so I tried it out. I installed MS Launcher on my phone. It messed everything up & changed away from my usual home screens. I hated it. It then took me ages to find out how to uninstall it.

[Qmab]

Hi, I thought it was so that my phone and tablet have pretty much all that is on the laptop!! lol. Probably not but I am such a numpty re IT and do things that I don't fully understand! Actually hate IT!!