Highlighted
by AndyBod
Explorer

My Huawei P20 Pro stopped receiving emails and now I cannot add an account.

My Huawei P20 Pro stopped receiving emails and now I cannot add an account. I get to the server settings and when I press NEXT I get "Login failed. Setup failed. reasons may be the user name or password is incorrect.

The IMAP/SMTP service is disabled. Enable the service and try again (how?)"

 

Yes I am connected to the internet and my iphone/tablet/PC all work correctly with the same settings I am trying to enter. Can anyone help?

1 SOLUTION

Accepted Solutions
by AndyBod
Explorer
Solution

Re: My Huawei P20 Pro stopped receiving emails and now I cannot add an account.

It turns out that using sky email with an App you now need to generate a 16 digit password. When I did all was well but finding that out was a nightmare

5 REPLIES 5
by Grand Master
Grand Master

Re: My Huawei P20 Pro stopped receiving emails and now I cannot add an account.

@AndyBod : Are your working iPhone/Tablet/PC all using IMAP or POP3 to receive emails?

 

Why is your Huawei not working on email preventing you adding an a/c to MyEE? You can receive the verification email just as well on the iPhone/Tablet/PC.

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by Grand Master
Grand Master

Re: My Huawei P20 Pro stopped receiving emails and now I cannot add an account.

Hi @AndyBod 

 

Try going into settings then applications/apps management, find the app and then clear the cache/data. That should wipe the account. 

 

You can then add your account again. 

 

If it's Gmail you use, then download the app as it's much better. 

 

Thanks




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by
EE Community Support Team

Re: My Huawei P20 Pro stopped receiving emails and now I cannot add an account.

Welcome to the community, @AndyBod🙂

 

How are you getting on? Have you managed to get access to your emails?

 

Who is your email provider?

 

Chris

by AndyBod
Explorer
Solution

Re: My Huawei P20 Pro stopped receiving emails and now I cannot add an account.

It turns out that using sky email with an App you now need to generate a 16 digit password. When I did all was well but finding that out was a nightmare

by
EE Community Support Team

Re: My Huawei P20 Pro stopped receiving emails and now I cannot add an account.

Thanks for coming back to us with your solution, @AndyBod.

 

Hopefully, you posting this will help someone else who's having the same problem in future. 🙂

 

Chris

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