29-04-2019 02:35 PM
My Huawei P20 Pro stopped receiving emails and now I cannot add an account. I get to the server settings and when I press NEXT I get "Login failed. Setup failed. reasons may be the user name or password is incorrect.
The IMAP/SMTP service is disabled. Enable the service and try again (how?)"
Yes I am connected to the internet and my iphone/tablet/PC all work correctly with the same settings I am trying to enter. Can anyone help?
Solved! See the answer below or view the solution in context.
29-04-2019 02:59 PM
@AndyBod : Are your working iPhone/Tablet/PC all using IMAP or POP3 to receive emails?
Why is your Huawei not working on email preventing you adding an a/c to MyEE? You can receive the verification email just as well on the iPhone/Tablet/PC.
29-04-2019 03:43 PM
Try going into settings then applications/apps management, find the app and then clear the cache/data. That should wipe the account.
You can then add your account again.
If it's Gmail you use, then download the app as it's much better.
by AndyBod 29-04-2019