by Carol79
Explorer

Help locked out of my fsmail account when trying to forward emails as advised

Please help!! Locked out of my fsmail.net email account when trying to forward old emails to new account as advised by orange email saying closing. Have phone customer service spent hour on phone was only given email address of company managing emails who have ignored all my emails!

 

Please help have really important emails on there!!

 

At my witts end!!

3 REPLIES 3
by Grand Master
Grand Master

Re: Help locked out of my fsmail account when trying to forward emails as advise

It was locked cuz it reckoned you were sending too many emails in a short space of time, the hallmark of a spammer, altho' you were doing it legitimately..

 

This is being looked into by EE & it is hoped to get them unlocked soon.

 

Why are you forwarding your emails anyway? You only really need to for sent items. Why aren't you importing them into your new email like EE recommends?

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by Carol79
Explorer

Re: Help locked out of my fsmail account when trying to forward emails as advise

That would be amazing I am really worried. I couldnt get it to work so was trying to forward some important ones. Sorry I didnt know it would cause any problems.

by
EE Community Support Team

Re: Help locked out of my fsmail account when trying to forward emails as advise

Morning @Carol79.

 

Thanks for coming to the community.

 

Can you send me a private message on here with your email address.

 

We will send this to our support team to help get this unlocked 🙂

 

Speak soon!

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