by aberosewood Contributor
Contributor

Emails on Exchange not syncing on 4G, not automatic sync

Emails not syncing on 4G. only connects on WiFi.

Seems to connect on 4G after long spells then nothing gets sent or recieved.

Emails are from Exchange 2010, been ongoing for a few weeks and no resolve.

 

Please help. Very urgent

Thanks

18 REPLIES 18
by Grand Master
Grand Master

Re: Emails on Exchange not syncing on 4G, not automatic sync

@aberosewood  Have you tried resetting is back up again as my exchange account works fine over 4G. 

by
EE Community Support Team

Re: Emails on Exchange not syncing on 4G, not automatic sync

Hi @aberosewood,

 

Welcome to the EE Community.

 

Have you allowed your mail app to use mobile data in your settings?

 

Thanks

 

James

by aberosewood Contributor
Contributor

Re: Emails on Exchange not syncing on 4G, not automatic sync

yes i have done all of that plus reinstall but still connects then doesnt recieve mails for hours then returns to normal again

by
EE Community Support Team

Re: Emails on Exchange not syncing on 4G, not automatic sync

Hi @aberosewood,

 

Are you only having this problem in one location or everywhere?

 

Thanks

 

James

by aberosewood Contributor
Contributor

Re: Emails on Exchange not syncing on 4G, not automatic sync

Seems to be everywhere I go, nothing will come when Im out but out of nowhere, they all come in intervals. I will be travelling on Wednesday so need emails coming in auto. I have other exchange emails on my phone which work without any issues. Like I said before, On WiFi, they arrive but on 4G sending and recieving it works for a while then disconnects for hours.

by
EE Community Support Team

Re: Emails on Exchange not syncing on 4G, not automatic sync

Which email app are you using @aberosewood?

 

Thanks

 

James

by aberosewood Contributor
Contributor

Re: Emails on Exchange not syncing on 4G, not automatic sync

Mail app on IPhone 6S

by
EE Community Support Team

Re: Emails on Exchange not syncing on 4G, not automatic sync

Hi @aberosewood,

 

If you go to Settings>Accounts and passwords>Fetch New Data, is Push toggled on?

 

Thanks

 

James

by aberosewood Contributor
Contributor

Re: Emails on Exchange not syncing on 4G, not automatic sync

Yes its on.

by aberosewood Contributor
Contributor

Re: Emails on Exchange not syncing on 4G, not automatic sync

Last sync time was 25/06/2018 09:52AM.

Im seeing this from the MobilePhones settings on Outlook Web App

by
EE Community Support Team

Re: Emails on Exchange not syncing on 4G, not automatic sync

Hi @aberosewood,

 

Have you checked in with your Exchange server administrator to make sure all of your email server settings are correct?

 

Thanks

 

James

by Matron Contributor
Contributor

Re: Emails on Exchange not syncing on 4G, not automatic sync

It might be worth trying this work-around as temporary measure if you need to receive emails.

 

Configure "mail forwarding" from Exchange 2010 to your "iCloud" email address.

 

I have this permanently set-up on my iPhone X as I prefer the standard “mail app” rather than using the “Outlook mail app”. (my mails are received immediately over 4G or Wi-Fi.)

 

It might work you or it might not!

by aberosewood Contributor
Contributor

Re: Emails on Exchange not syncing on 4G, not automatic sync

i have just tested it on my iphone 7 on 3 Network and it came through quick on 4G. on the iphone6s which has the issue on EE, still last synced at 9:52am on 4G, still nothing coming through but on the device its fine with the same exchange settings nothings changed...

by
EE Employee

Re: Emails on Exchange not syncing on 4G, not automatic sync

Hi @aberosewood 

 

Thanks for trying this for us.

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

by Matron Contributor
Contributor

Re: Emails on Exchange not syncing on 4G, not automatic sync

Does the same thing happen when you put the "3 sim" in the iPhone 6s?

by Grand Master
Grand Master

Re: Emails on Exchange not syncing on 4G, not automatic sync

@Matron  You can use the iPhone mail app for more then one account.  I’ve got 3 different mail clients on mine.  You don’t need different mail apps for different mail clients. 

F5EF4FAC-0F5D-4727-941C-7A0A81CE1158.png

 

 

by Matron Contributor
Contributor

Re: Emails on Exchange not syncing on 4G, not automatic sync

Yes, thanks I knew that.

 

I thought the OP was using the Outlook app?

 

A lot of people I know use the Outlook one on their iPhones as a matter of choice.

 

 

by aberosewood Contributor
Contributor

Re: Emails on Exchange not syncing on 4G, not automatic sync

That is the same way I have been setting up most of my emails on my phone.

 

I clicked on the Exchange and logged in from there.

 

Like i said its not an issue on WiFi, on 4G its syncing then stops, no automactic push as already set in my settings.

 

On my other phone on another network, the mails are coming through automactically on 4G. 

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