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Delivery Information by Email?

Willum8
Explorer

‎12-02-2019 01:24 PM

My current phone recently broke, so I ordered a new pay as you go phone from EE. I got an email stating I would receive a delivery update by text. However, I an unable to check my texts because my phone is broken. Is it possible to send the delivery update by email?

13 REPLIES 13
BrendonH
Community Hero
Community Hero
In response to XRaySpeX

‎12-02-2019 04:20 PM

@XRaySpeX since when is DPD communications? Their rules don't apply to Posta Services.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
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0 Helpful
James_B
EE Community Support Team

‎12-02-2019 04:22 PM

Hi @Profile closed,

 

Thanks for your feedback, I'll pass this on to our logistics team for you.

 

@Willum8 - Did you have any luck with the DPD app?

 

James

Profile closed
Not applicable
In response to BrendonH

‎12-02-2019 05:26 PM

Fair point.
0 Helpful
Techhead
Expert Contributor
Expert Contributor
In response to BrendonH

‎15-02-2019 07:57 AM

DPD do offer notification by email and also have an app which will enable you to track the van and give you a fifteen minute warning.

 

I know that Three and Carphone Warehouse certainly use this system. 

 

I know that for contract handsets EE use an older service but don't know what they use for PAYG.

0 Helpful